FAQs
📦 Where do you ship from?
We ship from trusted international fulfillment centers located in China and the USA, depending on product availability and destination.
🌍 Do you ship internationally?
Yes! We offer international shipping to select regions including Canada, Australia, and Europe. Please note that these shipments are under DDU (Delivery Duties Unpaid), so customers may be responsible for duties or taxes upon delivery.
🚚 How long does delivery take?
For U.S. orders, delivery typically takes 8–12 business days (maximum 15). For international orders, delivery may take up to 20 business days depending on your location.
💳 What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, AMEX, Discover) and secure PayPal payments.
Why PayPal?
PayPal is one of the safest ways to shop online. Whether you log into your PayPal account or use a card directly via PayPal, your payment is encrypted and protected.
- 🔒 No need to share card info with us
- ✅ Eligible for PayPal Purchase Protection
- 🧾 Use any debit or credit card — no PayPal account needed!
🕐 When will my order be processed?
All orders are processed within 1–3 business days after payment confirmation.
📦 How do I track my order?
You’ll receive a tracking number via email once your order ships. You can also contact us at hello@alyndra.us if you need assistance.
🔁 What’s your return policy?
Please refer to our Refund Policy for full details. If your product arrives damaged or defective, contact us within 7 days of delivery for a replacement or refund.
📧 How can I contact support?
Feel free to reach out to us anytime at hello@alyndra.us. We typically respond within 24 hours.
🇮🇳 Where is Alyndra based?
Alyndra is a legally registered business in India. While we operate from India, our products and shipping are tailored specifically for customers in the United States. We partner with trusted fulfillment centers to ensure fast, reliable delivery and smooth customer experience for our U.S. shoppers.